{"id":3549,"date":"2023-09-13T15:41:35","date_gmt":"2023-09-13T08:41:35","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&#038;p=3549"},"modified":"2025-02-27T14:47:14","modified_gmt":"2025-02-27T07:47:14","slug":"roaming-calls-sms","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/roaming-calls-sms\/","title":{"rendered":"About Roaming calls\/sms and rates"},"content":{"rendered":"","protected":false},"featured_media":451,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"If I am currently out of Singapore, will I be charged for incoming and outgoing call? ","answer":"Yes, you <b>will be charged<\/b> for roaming incoming \/ outgoing calls when you are outside of Singapore. \r\n\r\nYou are strongly advised to use messaging apps like WhatsApp, Line, WeChat etc. when you are roaming outside of Singapore. These calls are free over Wi-Fi or data, so you will not be charged for them. "},{"question":"If I am currently out of Singapore, will I be charged for incoming and outgoing SMS? ","answer":"You <b>will not<\/b> be charged for incoming SMS when you are outside of Singapore. However, you will be <b>charged<\/b> for outgoing roaming SMS. \r\n\r\nIt is best to use messaging apps like WhatsApp, Line, WeChat etc. when you are roaming outside of Singapore. These messaging are free over Wi-Fi or data, so you will not be charged for them.\r\n\r\n"},{"question":"What are the roaming call rates?","answer":"Making\/Receiving calls while overseas can be <b>VERY expensive<\/b>, as we incur costs from the supplier and add a markup to cover our operational expenses. Therefore, we recommend utilizing alternative methods like messaging apps or Wi-Fi calling whenever possible.\r\n\r\nHowever, if you do need to make such a roaming call, please check out the rates below. \r\n\r\n<b>If you are in Malaysia & Brunei:<\/b>\r\n\u2705 Incoming call: $0.40 per min\r\n\u2705 Outgoing call within Malaysia & Brunei: $0.40 per min\r\n\u2705 Outgoing call to Singapore: $0.60 per min\r\n\u2705 Outgoing call to rest of the world: $7.00 per min\r\n\r\n<b>If you are in any countries outside of Singapore, except MY & Brunei:<\/b>\r\n\u2705 Incoming call: $5.00 per min \r\n\u2705 Outgoing call within the same country: $5.00 per min\r\n\u2705 Outgoing call to SG: $7.00 per min\r\n\u2705 Outgoing call to rest of the world: $7.00 per min \r\n\r\n"},{"question":"What are the roaming SMS rates?","answer":"Making\/Receiving SMS messages while overseas can be <b>VERY expensive<\/b>, as we incur costs from the supplier and add a markup to cover our operational expenses. Therefore, we recommend utilizing alternative methods like messaging apps or Wi-Fi calling whenever possible.\r\n\r\nHowever, if you do need to make such roaming sms, please check out the rates below. \r\n\r\n<b>If you are in Malaysia & Brunei:<\/b>\r\n\u2705 Incoming SMS - Not chargeable\r\n\u2705 Outgoing SMS - $0.40 per SMS\r\n\r\n<b>If you are in any countries outside of Singapore, except Malaysia & Brunei:<\/b>\r\n\u2705 Incoming SMS - Not chargeable\r\n\u2705 Outgoing SMS: $1.00 per SMS\r\n"},{"question":"I can't seem to make a roaming call or send an SMS when I'm overseas. ","answer":"It seems like your roaming services may have been accidentally disabled. While roaming is usually enabled by default, we can quickly resolve this. Please contact ZYM Customer Care on WhatsApp for assistance.\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"},{"question":"I received my monthly bill invoice and noticed roaming call\/SMS charges that I didn't make. What should I do?","answer":"Please note that if the call logs (Date, Time, Country, Call\/SMS Center Number or recipient's number) are captured in your bill invoices, no waiver will be granted as this is considered genuine usage.\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>About Roaming calls\/sms and rates | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"About Roaming calls\/sms and rates | ZYM Mobile\" \/>\n<meta property=\"og:url\" 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