{"id":4008,"date":"2023-10-30T16:09:01","date_gmt":"2023-10-30T09:09:01","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&#038;p=4008"},"modified":"2025-02-27T14:45:23","modified_gmt":"2025-02-27T07:45:23","slug":"activate-a-sim","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/activate-a-sim\/","title":{"rendered":"How to self activate a simcard?"},"content":{"rendered":"","protected":false},"featured_media":463,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"I just got my SIM card. How do I self-activate it?","answer":"Activating a ZYM SIM card is as easy as ABC!\r\n\r\n\u2705  <b>Step 1: Download ZYM Mobile App<\/b>\r\n\ud83d\udc49<b>For iOS users<\/b>, get it here <u><a href=\"https:\/\/apps.apple.com\/no\/app\/zym-mobile\/id1626054541\">Appstore<\/a><\/u>\r\n\ud83d\udc49<b>For Android users<\/b>, get it here<u><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.zym.sg&hl=en&gl=US\"> Playstore<\/a><\/u>.\r\n\r\n\u2705  <b>Step 2: Kick start SIM activation process<\/b>\r\nIn ZYM Mobile App's login page > Select <b>Activate SIM <\/b> to enter your registered <b>NRIC \/ FIN no.<\/b> and 15 digits simcard no. <\/b>\r\n\r\n\u2705 <b>Step 3: Confirm your plan<\/b>\r\nConfirm your subscription plan and choose to <b>sign up for a new number<\/b> or <b>Port-in your existing number. <\/b>\r\n\r\n\u2705  <b>Last step: Complete the SIM activation<\/b>\r\nVerify yourself using <b>Singpass<\/b> and completed the payment with a valid <b>credit \/ debit card payment<\/b> (We accept all VISA and MASTERCARD only)\r\n\r\nFor existing ZYM subscribers who already logged in ZYM Mobile App, please <b>log out the app<\/b> so you may start your new SIM activation. \r\n\r\nAfter you've  activated the SIM card, you should receive an email on your Service Agreement. \r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"},{"question":"I cannot activate my SIM card because I do not have access to Singpass.","answer":"Unfortunately, a valid Singpass account is required as part of online identity verification requirement for online self-activation. \r\n\r\nWhat you can do is to bring the SIM card you received from our HQ.  Do remember to bring along the physical copy of NRIC \/ FIN for verification purposes. \r\n\r\n\u2705 ZYM STORE @ HQ\r\n53 Ubi Crescent, Singapore 408594\r\n\r\nA friendly reminder: The delivery fee (if any) paid earlier is not refundable and collection on behalf is strictly not allowed due to security reasons.\r\n"},{"question":"I cannot activate my SIM card because I do not have a credit \/ debit card.","answer":"Unfortunately, a valid Visa or Master Debit\/Credit card is required to complete the registration.\r\n\r\nLuckily, the cash option is available. You may bring the SIM card you've received from us to our HQ. Our friendly sales representatives will help you activate it. Do remember to bring along the physical copy of NRIC \/ FIN for verification purposes.\r\n\r\n\u2705 ZYM STORE @ HQ\r\n53 Ubi Crescent, Singapore 408594\r\n\r\nA friendly reminder: The delivery fee (if any) paid earlier is not refundable and collection on behalf is strictly not allowed due to security reasons.\r\n"},{"question":"During SIM activation, I've entered the correct NRIC\/FIN and SIM card no. However, the app keeps showing \"invalid\". Why is that so?","answer":"This is uncommon, but it happens. \r\n\r\nWe apologize that there may be an error with your SIM card, possibly due to a mistake during the packing process. Alternatively, you may have a typo error on the particulars during your SIM order. \r\n\r\nTo get this resolved quickly, please contact our ZYM customer care.\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"},{"question":"I'm encountering an issue activating my ZYM SIM card. The app keeps displaying a message that the \"SIM card is expired\" even though I've confirmed the accuracy of my NRIC\/FIN and SIM card number. Could you please help me resolve this problem?","answer":"As part of regulation, SIM cards have an expiration date of 14 days from date of order.\r\n\r\nTo extend the SIM validity, please contact ZYM customer care. \r\n"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to self activate a simcard? | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to self activate a simcard? | ZYM Mobile\" \/>\n<meta property=\"og:url\" content=\"https:\/\/testdev.zym.sg\/website\/faq\/activate-a-sim\/\" \/>\n<meta property=\"og:site_name\" content=\"ZYM Mobile\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/zym.sg\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-27T07:45:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/testdev.zym.sg\/website\/wp-content\/uploads\/2022\/07\/sim-new-ic@3x.png\" \/>\n\t<meta property=\"og:image:width\" content=\"180\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/testdev.zym.sg\/website\/faq\/activate-a-sim\/\",\"url\":\"https:\/\/testdev.zym.sg\/website\/faq\/activate-a-sim\/\",\"name\":\"How to self activate a simcard? 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