{"id":5079,"date":"2023-12-28T10:24:59","date_gmt":"2023-12-28T03:24:59","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&#038;p=5079"},"modified":"2025-04-14T10:52:15","modified_gmt":"2025-04-14T03:52:15","slug":"self-collection-of-sim","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/self-collection-of-sim\/","title":{"rendered":"Get SIM via Self-collection"},"content":{"rendered":"","protected":false},"featured_media":469,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"I just ordered a new SIM card. How soon can I pick it up?","answer":"No waiting necessary! \r\n\r\nIf you\u2019ve selected to self collect your SIM card, you can pick up your SIM card immediately at your pre-selected venue within <b>14 days<\/b> from the date of order starting from the day you've ordered. \r\n\r\n<b>Why the 14 days?<\/b> \r\nThe rise in scams in Singapore necessitates the implementation of this measure to ensure public safety. After 15 days from the date of order, the SIM order shall expire. If this happens, you must re-order a new SIM card again. \r\n\r\n"},{"question":"Where are the self-collection venues?","answer":"(Updated 14 Apr 2025) \r\n\r\nZYM offers self-collection at 10 locations for its SIM cards.\r\n\r\n\u2705 <b>ZYM Headquarter<\/b> \r\n53 Ubi Cres, Singapore 408594\r\nDaily 10AM - 6:30PM (Except Sat, Sun, PH)\r\n\r\n\u2705 <b>Samsung Experience Store (Westgate)<\/b>\r\n3 Gateway Dr, #01-01, Singapore 608532\r\nDaily 11AM - 8.30PM\r\n\r\n\u2705 <b>Samsung Experience Store (Vivocity)<\/b>\r\n1 HarbourFront Walk, #02-28\/29 VivoCity, Singapore 098585\r\nDaily 11AM - 8.30PM\r\n\r\n\u2705 <b>Samsung Experience Store (Plaza Sing)<\/b>\r\n68 Orchard Road, Plaza Singapura, #B2-23, Singapore 238839\r\nDaily 11AM - 8.30PM\r\n\r\n\u2705 <b>Samsung Experience Store (Bedok)<\/b>\r\n311 New Upper Changi Road, #B1-07, Singapore 467360\r\nDaily 11AM - 8.30PM\r\n\r\n\u2705 <b>3 Mobile (Orchard ION)<\/b>\r\n2 Orchard Turn, B3-K1\/K2 Orchard, ION 238801\r\nDaily 11AM - 8.30PM\r\n\r\n\u2705 <b>3 Mobile (HarbourFront)<\/b>\r\n1 Maritime Square, #02-115, Singapore 099253\r\nDaily 11AM - 8.30PM\r\n\r\n\u2705 <b>3 Mobile (Junction 8)<\/b>\r\n9 Bishan Place, #02-32, Junction 8, Singapore 579837\r\nDaily 11AM - 8.30PM\r\n\r\n\u2705 <b>3 Mobile (Hougang Mall)<\/b>\r\n90 Hougang Ave 10, #04 - 17, Singapore 538766\r\nDaily 11AM - 8.30PM\r\n\r\n\u2705 <b>3 Mobile (Compass One)<\/b>\r\n1 Sengkang Square, #B1-08, Singapore 545078\r\nDaily 11AM - 8.30PM"},{"question":"Is there an expiration of SIM card?","answer":"Yes, there is a new regulation to this. \r\n\r\nEach new SIM order has a <b>validity of 14 days<\/b> from date of order. Once expired, you shall not be able to activate the SIM card."},{"question":"I think my SIM card has expired. May I request an extension?","answer":"Of course you may! \r\n\r\nPlease kindly contact ZYM customer care and perform a simple identity verification. Once done, your SIM card shall be extended for another 14 days.\r\n\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580404040&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>\r\n"},{"question":"What should I bring along when collecting the SIM card?","answer":"Simple! Just 2 things...\r\n\r\n\u2705 <b>Your NRIC \/ FIN card (Physical or Digital) <\/b>\r\n\u2705 <b>Yourself! <\/b>"},{"question":"May I ask someone to collect the SIM card on my behalf?","answer":"Due to verification & security procedures, collecting a SIM card on behalf of someone else is <b>not permitted.<\/b>\r\n\r\nThe person who ordered the SIM card must be present to claim and activate it with the help of a sales representative. The key reason for doing this is due to the recent rise in scams in Singapore. Such regulation must be implemented for public safety.\r\n"},{"question":"I can't make it to collect the SIM card within 14 days, what should I do?","answer":"ZYM customer care is more than happy to extend the SIM validity for you. Simply reach out to us and let us know your reason for extension.\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"},{"question":"Can I just sign up for another ZYM mobile line at the collection venue?","answer":"Save time and skip the extra steps! \r\n\r\nWhen you pick up your new SIM card, just let the friendly sales rep know you'd like to add an additional line. They'll handle everything right there, no need to order a separate one online again. Most importantly, it's totally free."},{"question":"Can I change my SIM collection venue after I've ordered my SIM?","answer":"Our collection venues are all synced. \r\n\r\nSo, if you've changed your mind to collect your SIM card from Venue B instead of the original Venue A, you may simply do so, without tell us!\r\n"},{"question":"I've decided not to proceed with the order. May I cancel it?","answer":"While we're sorry to hear this decision of yours, we understand. You can easily cancel your SIM card by contacting ZYM customer care. They will be happy to assist you. \r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>\r\n\r\n"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Get SIM via Self-collection | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Get SIM via Self-collection | ZYM Mobile\" \/>\n<meta property=\"og:url\" content=\"https:\/\/testdev.zym.sg\/website\/faq\/self-collection-of-sim\/\" \/>\n<meta property=\"og:site_name\" content=\"ZYM Mobile\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/zym.sg\" \/>\n<meta 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