{"id":5080,"date":"2023-12-28T10:47:55","date_gmt":"2023-12-28T03:47:55","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&p=5080"},"modified":"2025-02-27T14:43:55","modified_gmt":"2025-02-27T07:43:55","slug":"get-sim-via-mailbox","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/get-sim-via-mailbox\/","title":{"rendered":"Get SIM via Mailbox"},"content":{"rendered":"","protected":false},"featured_media":469,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"I just ordered a new SIM card. How soon can I expect it to arrive?","answer":"Typically, It'll take up to 3 working days (Exclude Sat, Sun and P.H)<\/b> for us to courier your SIM card into your Mailbox. \r\n\r\nA friendly reminder<\/u><\/b>\r\nDue to security reason, you must activate the SIM card within 14 days from date of order. (That includes the time required to send the SIM card to you)\r\n\r\n"},{"question":"It has been more than 3 working days, and I've yet to receive my SIM card. What should I do?","answer":"We understand that missed deliveries can be frustrating. \r\n\r\nIf your SIM card hasn't arrived yet after 3 working days, no worries! Just reach out to our friendly ZYM customer care.\r\n\r\nWe'll get to the bottom of it and, if needed, gladly arrange another convenient drop-off for you for free if the delay is due to our fault.\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>\r\n"},{"question":"How to activate the SIM card?","answer":"Refer to the self activation guide here<\/u><\/a><\/b>\r\n\r\nFor existing subscribers, please log out your ZYM mobile app to go to the App Login page to start activate your SIM card. To log out > Go to profile (blue color) located at top of the app's homepage > Swipe down to the bottom, and choose Log out.\r\n\r\nBingo! You have successfully activated the SIM card. At this point of time, you should receive an email on your Service Agreement.\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>\r\n"},{"question":"I still can't activate the SIM card. Help!","answer":"There are several common reasons why you fail to activate the SIM card. \r\n\r\n\u2705 SIM card has expired<\/b>\r\nFor security purpose, each SIM order must be activated within 14 days of order. \r\n\r\n\u2705 Mismatch of order details<\/b>\r\nIt's important that the details (NRIC and Simcard no) on your SIM order match your current information. If anything has changed, you won't be able to activate the SIM card. \r\n\r\n\u2705 Faulty SIM<\/b>\r\nRarely, but it happens. The SIM card you've mailed you are not in good working condition. \r\n\r\nPlease reach out to ZYM Cuscare right away if you've encountered any issues regarding activation of SIM. \r\n\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"},{"question":"Is there an expiry date of my order?","answer":"Yes. As part of security measurement, each SIM order must be activated within 14 days<\/b> from date of order.\r\n\r\nFailure to do so, the SIM card will no longer be valid for activation."},{"question":"How do I track my SIM order?","answer":"We are working hard to make this happen. Stay tuned..."},{"question":"What happens if I've entered the wrong delivery info during my SIM order?","answer":"The ability to modify personal information or delivery address depends on the status of your SIM card order. If you notify us of any changes on the same day you placed the order, we can update your information free of charge.\r\n\r\nHowever, once the order has been processed beyond that day, any changes to personal information or delivery address will no longer be possible.\r\n\r\nYou will be responsible for reordering the SIM card again, and paying any applicable fees. Refunds will not be issued for previous orders due to the order being already processed.\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"},{"question":"Can I cancel my order?","answer":"If you've changed your mind about your ZYM SIM order, no problem! Just contact our customer care team with your SIM order number and let us know why you wish to cancel. We're happy to help\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"}]},"yoast_head":"\nGet SIM via Mailbox | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Get SIM via Mailbox | ZYM Mobile\" \/>\n<meta property=\"og:url\" content=\"https:\/\/testdev.zym.sg\/website\/faq\/get-sim-via-mailbox\/\" \/>\n<meta property=\"og:site_name\" content=\"ZYM Mobile\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/zym.sg\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-27T07:43:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/testdev.zym.sg\/website\/wp-content\/uploads\/2022\/07\/warranty-ic@3x.png\" \/>\n\t<meta property=\"og:image:width\" content=\"180\" \/>\n\t<meta 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