{"id":5081,"date":"2023-12-28T11:08:50","date_gmt":"2023-12-28T04:08:50","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&#038;p=5081"},"modified":"2025-02-27T14:44:45","modified_gmt":"2025-02-27T07:44:45","slug":"get-sim-via-courier","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/get-sim-via-courier\/","title":{"rendered":"Get SIM via Courier"},"content":{"rendered":"","protected":false},"featured_media":469,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"I just ordered a new SIM card. How soon can I expect it to arrived?","answer":"As this is a courier service, you may expect to get it on your selected date (Between 9AM - 9PM).\r\n\r\nA friendly reminder: Due to security reasons, you must activate the SIM card within 14 days from the date of order. (That includes the time required to send the SIM card to you)\r\n"},{"question":"I've yet to receive my SIM card on the date I've selected. What should I do?","answer":"We understand that missed deliveries can be frustrating. \r\n\r\nIf your SIM card hasn't arrived yet on the date you have chosen, no worries! Just reach out to our friendly ZYM customer care team. \r\n\r\nWe'll get to the bottom of it and, if needed, gladly arrange another convenient drop-off for you for free if the delay is due to ZYM's fault.\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>\r\n"},{"question":"May I ask someone to collect the SIM card on my behalf?","answer":"Yes, you may. \r\n\r\nAs part of our security measures, activation must be done by the person who ordered the SIM card. This keeps everything safe and sound, even if someone else collects it for you. "},{"question":"How to activate the SIM card?","answer":"Refer to the self activation guide https:\/\/testdev.zym.sg\/website\/faq\/activate-a-sim\/ \r\n\r\nFor existing subscribers, please log out your ZYM mobile app to go to the App Login page to start activating your SIM card. To log out > Go to profile (blue color) located at top of the app's homepage > Swipe down to the bottom, and choose Log out.\r\n\r\nBingo! You have successfully activated the SIM card. At this point of time, you should receive an email on your Service Agreement.\r\n\r\nIf you are facing difficulties activating the SIM card, please contact ZYM Cuscare. \r\n"},{"question":"I still can't activate the SIM card. Help!","answer":"There are several common reasons why you fail to activate the SIM card. \r\n\r\n\u2705 <b>SIM card validity has expired<\/b>\r\nFor security purpose, each SIM order must be activated within 14 days of order.\r\n\r\n\u2705 <b>Mismatch of order details<\/b>\r\nIt's important that the details on your SIM order match your current information. If anything has changed, you won't be able to activate the SIM card. \r\n\r\n\u2705 <b>Singpass not updated<\/b>\r\nRarely, but it happens. Please ensure your Singpass App is up to date. \r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>\r\n"},{"question":"Is there an expiry date of my order?","answer":"Yes. As part of security measurement, each SIM order must be activated within <b>14 days<\/b> from date of order.\r\n\r\nFailure to do so, the SIM card will no longer be valid for activation"},{"question":"How do I track the SIM order?","answer":"We are working hard to make this happen. Stay tuned..."},{"question":"What happens if I've entered the wrong delivery info during my SIM order?","answer":"The ability to modify personal information or delivery address depends on the status of your SIM card order. If you notify us of any changes on the same day you placed the order, we can update your information free of charge.\r\n\r\nHowever, once the order has been processed beyond that day, any changes to personal information or delivery address will no longer be possible.\r\n\r\nYou will be responsible for reordering the SIM card through the ZYM website (www.zym.sg) and paying any applicable fees. Refunds will not be issued for previous orders due to the order being already processed.\r\n\r\nWe recommend selecting the self-collection option when reordering the SIM card to avoid additional delivery charges."},{"question":"Can I cancel my order?","answer":"If you've changed your mind about your ZYM SIM order, no problem! Just contact our customer care team with your SIM order number and let us know why you wish to\r\ncancel. We're happy to help\r\n\r\nHowever, any prior payment made for the SIM order are not refundable. 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