{"id":5344,"date":"2024-02-26T09:14:27","date_gmt":"2024-02-26T02:14:27","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&#038;p=5344"},"modified":"2025-03-01T15:44:22","modified_gmt":"2025-03-01T08:44:22","slug":"3g-closure","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/3g-closure\/","title":{"rendered":"(Updated) 3G Network Shutdown 01 Dec 2024"},"content":{"rendered":"","protected":false},"featured_media":451,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"With the 3G network shutdown in Singapore, I'm interested in upgrading my phone with ZYM Mobile. Do ZYM offer any promotions or special deals for upgrading to a 4G VoLTE or 5G phone?","answer":"ZYM Mobile is constantly updating the promotional deals on the latest 4G VoLTE\/5G devices.\r\n\r\nVisit our Samsung Experience Stores to check out for the latest promotion\r\n\ud83d\udc49 <b>Vivocity<\/b> 1 HarbourFront Walk, #02-28\/29 VivoCity, S098585\r\n\ud83d\udc49 <b>Plaza Sing<\/b> 68 Orchard Road, Plaza Singapura, #B2-23, S238839\r\n\ud83d\udc49 <b>West Gate<\/b> 3 Gateway Dr, #01-01, Singapore 608532"},{"question":"How do I know if my device supports 4G LTE?","answer":"It's tricky to provide an absolutely exhaustive list of every 4G LTE compatible device, as there are countless models. However, I can give you a strong overview of major brands and popular device lines that almost universally include 4G LTE support:\r\n\r\nMajor Brands and Device Lines:\r\n\r\n<b>Apple iPhone:<\/b>\r\nVirtually all iPhones from the iPhone 6 onward support 4G LTE. This includes:\r\nAll iPhone models from the iPhone 6, 7, 8, X, XR, XS, 11, 12, 13, 14, 15, and 16 series.\r\nAll iPhone SE models.\r\n\r\n<b>Samsung Galaxy:<\/b>\r\nSamsung's Galaxy line has widespread 4G LTE compatibility, including:\r\nThe Galaxy S series (S8, S9, S10, S20, S21, S22, S23, S24 and newer).\r\nThe Galaxy Note series (Note 8, Note 9, Note 10, Note 20).\r\nThe Galaxy A series (numerous models with 4G LTE).\r\nThe Galaxy Fold and Flip series of foldable phones.\r\n\r\n<b>Google Pixel:<\/b>\r\nAll Google Pixel phones, from the original Pixel onward, support 4G LTE.\r\n\r\nOther Manufacturers:\r\nMany devices from manufacturers like Motorola, LG, and others also have 4G LTE capabilities.\r\n\r\nTo be precise, you may want to search online on your phone model to see if it support 4G LTE"},{"question":"What exactly does 3G closure mean?","answer":"<b>(Updated)<\/b>\r\n\r\nHeads-up, Singapore!\r\n\r\nOriginally scheduled on 31 Jul 2024, now schedule to implement on <b>1 Dec 2024<\/b>, all mobile operators in Singapore, including ZYM Mobile, will be saying goodbye to 3G services. This means voice calls, SMS, and mobile data won't be available on 3G in Singapore. Affected devices may also have trouble reliably dialing emergency numbers like \"999\" on some devices.\r\n\r\nHere's what you need to do:\r\n\r\n\ud83d\udc49 If you're still using a 3G phone, it's time for an upgrade to enjoy continued voice, SMS, and\/or mobile data with ZYM Mobile. \r\n\ud83d\udc49 If you are on some 4G phones that do not support VoLTE, you too will no longer be able to use the phone for voice calls, although you can still use SMS and mobile data. \r\n\r\n*Check if you are on a 4G VoLTE\/5G handset <b><a href=\"https:\/\/testdev.zym.sg\/website\/4g-5g-mobile-devices-volte\/\"><u>here<\/u><\/a><\/b>\r\n\r\n*Please note that this information may not be completely up-to-date."},{"question":"Why 3G is closing?","answer":"Since 2005, 3G has connected countless calls and messages in Singapore. \r\n\r\nHowever, as technology evolves, so do our needs. To provide you with the best possible experience, we'll be transitioning away from 3G and focusing on delivering superior speeds and coverage with 4G and 5G."},{"question":"What exactly are the differences between 3G and 4G VoLTE\/5G Networks?","answer":"Ever wonder why your internet seems sluggish at times? One reason might be your connection type. Here's how 3G differs from 4G VoLTE\/5G networks and how it can impact your mobile experience:\r\n\r\n\ud83d\udc49<b>Speed<\/b> \r\nThink of speed as how fast your data travels. 3G is like a slow jog, while 4G\/5G is like sprinting. This means downloading, streaming, and browsing happen much faster on newer networks.\r\n\r\n\ud83d\udc49<b>Bandwidth<\/b> \r\nImagine bandwidth as a highway. 3G has a narrow lane, limiting the amount of information flowing at once. 4G VoLTE\/5G offer wider highways, allowing for more devices and traffic without congestion.\r\n\r\n\ud83d\udc49<b>Latency<\/b> \r\nThis refers to the delay between sending and receiving data. Think of it as the reaction time. 3G has higher latency, causing a slight lag, while 4G VolTE\/5G offer near-instantaneous responses, making calls and online gaming feel more seamless.\r\n\r\nSecurity: Both offer strong encryption, but 4G VoLTE\/5G utilize more advanced protocols for enhanced protection against cyber threats.\r\n\r\nOverall, upgrading to 4G VoLTE\/5G unlocks a significantly faster, smoother, and more reliable mobile experience. You'll enjoy quicker downloads, flawless streaming, and lag-free communication."},{"question":"How do I check if my 4G phone can support VoLTE?","answer":"Go to <b>\u2018Settings\u2019 > Click \u2018Connections\u2019 > Click \u2018Mobile networks\u2019 > Click on \u2018enable VoLTE\u2019. <\/b>\r\n\r\nIf your 4G phone supports VoLTE, you will see it as an option. If there isn\u2019t a VoLTE option, you are most likely on a phone that does not support VoLTE."},{"question":"How do I know if I'm having a 3G-only device?","answer":"Look for a 3G network bar or 'H+' icon that is always visible in the top-right corner of your mobile phone screen. If so, your device is likely to be a 3G phone only. \r\n\r\n\r\n"},{"question":"What devices should I go for after 3G closure?","answer":"You will need a 4G-compatible device or mobile phone that supports VoLTE. For example, iPhone 6S and above. You may wish to check with your phone manufacturer for its specification.\r\n\r\nWe do recommend that you get a 5G-compatible device or mobile phone to enjoy the full benefits of 5G."},{"question":"What happens if I do not change to a 4G VoLTE\/5G mobile devices that support VoLTE for the 3G closure?","answer":"You will not be able to make, receive voice calls and surf data. "},{"question":"Will I be affected by this 3G closure if I travel abroad?","answer":"The discontinuation of 3G services in Singapore will not affect outbound roamers, since overseas networks are dependent on the destination country. \r\n\r\nWhether in Singapore or overseas, we encourage you to upgrade to 4G VoLTE\/5G phone models to enjoy clear voice calls and faster access to a wide range of lifestyle applications."}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>(Updated) 3G Network Shutdown 01 Dec 2024 | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"(Updated) 3G Network Shutdown 01 Dec 2024 | ZYM Mobile\" \/>\n<meta property=\"og:url\" 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