{"id":5358,"date":"2024-02-28T15:42:16","date_gmt":"2024-02-28T08:42:16","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&#038;p=5358"},"modified":"2025-02-28T15:23:06","modified_gmt":"2025-02-28T08:23:06","slug":"mobile-data","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/mobile-data\/","title":{"rendered":"About Local data"},"content":{"rendered":"","protected":false},"featured_media":469,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"I've used up all my local data, what should I do?","answer":"This is as easy as pie!\r\n\r\n\ud83d\udc49  Login to ZYM Mobile app with your registered email address.\r\n\ud83d\udc49  Go to Addon \/ Plan to buy a local data addon. (1-time or Monthly recurring)"},{"question":"What are the available local add-ons?","answer":"Our add-on list is updated periodically. For the latest options, log in to the ZYM Mobile App with your registered email, go to 'Details,' and navigate to 'Local Add-ons"},{"question":"I am unable to use Mobile data in Singapore at all. What should I do?","answer":"Before contacting ZYM Customer care, let's try some basic troubleshooting steps that might resolve the issue.\r\n\r\n\ud83d\udc49 Is your Mobile data setting was turn on?\r\n\ud83d\udc49 Did you accidentally turn on the Airplane Mode?\r\n\ud83d\udc49 Is your APN setting was set correctly?\r\n\ud83d\udc49 Try to restart your device?\r\n\ud83d\udc49 Did you use up all your data?\r\n\r\n<b>To turn on\/off mobile data<\/b>\r\n\u2705 Android Device - Android Device - Open your Settings app > Network & internet or Connections. Depending on your device, these options may be different. Check if the Mobile Data is turned ON or OFF.\r\n\r\n\u2705 iOS Device - iOS Device - Go to Settings > Cellular > Cellular Data Network. Check if the Mobile Data is turned ON or OFF.\r\n\r\n<b>To setup APN<\/b>\r\n\u2705 Android Device - Go to Settings > Network & internet or Connection > Access Point Names > New APN & set it as e-ideas\r\n\r\n\u2705 iOS Device - Go to Settings > Cellular > Cellular Data Network. Settings > Mobile Data > Mobile Data Options > Mobile Data Network: e-ideas\r\n\r\n<b>To check mobile data usage<\/b>\r\n\u2705 Log in to ZYM Mobile app. \r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>\r\n"},{"question":"My data speed is super slow throughout \/ at a certain location. What can I do?","answer":"Let's try some basic troubleshooting first. \r\n\r\n\ud83d\udc49 Login to ZYM Mobile App to check if you've used up all data.\r\n\ud83d\udc49 Try swapping the SIM card to another phone to see if it still works. If it does, it could be your device issue. Otherwise, it is likely your SIM card has turned faulty.  \r\n\r\nHowever, it's best to report the issue to ZYM Cuscare to assist you on this area. \r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"},{"question":"I'm on a 5G plan but I couldn't connect to the 5G Network. ","answer":"The following basic troubleshooting steps might just do the trick. \r\n\r\n\ud83d\udc49 Login to ZYM Mobile App > Go to Details > Under More, check if there is an addon named \u201c5G Ready\u201d If the addon is missing, please contact ZYM customer support for assistance. \r\n\ud83d\udc49 Google search to check if your current device supports 5G connectivity.\r\n\ud83d\udc49 Go to your Phone setting > Network, enable 5G to start using it. \r\n\ud83d\udc49 Some devices disable 5G connectivity if the phone is in power saving mode. So, turn it off right now.\r\n\ud83d\udc49 Sometimes, rebooting your mobile devices might just resolve the issue. \r\n\ud83d\udc49 The location you are in might be weak in 5G connectivity. Try it in other locations. \r\n\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"},{"question":"How would I know my average data usage for the past few months \/ usage details?","answer":"Yes sure! There are 2 ways to do so.\r\n\r\n\ud83d\udc49 Login to ZYM Mobile App to view your mobile usage almost in real-time.\r\n\ud83d\udc49 Check your monthly bill invoices sent to your registered email. \r\n"},{"question":"For some reason, I am facing an \"error\" when buying a local addon in the ZYM Mobile app. Help!","answer":"Before you reach out to ZYM Customer care for assistance, a few basic self-troubleshooting may just do the trick. \r\n\r\n\ud83d\udc49 Have I tried uninstall and reinstall the latest app version in Appstore \/ Playstore?\r\n\ud83d\udc49 Have I ensure that I've got a valid payment card saved in ZYM mobile app. \r\n\ud83d\udc49 Have I tried restarting \/ rebooting my device?\r\n\ud83d\udc49 Am I connected online via data \/ wifi?\r\n\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"}]},"yoast_head":"<!-- This site is optimized with the Yoast 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