{"id":5359,"date":"2024-02-28T16:35:37","date_gmt":"2024-02-28T09:35:37","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&p=5359"},"modified":"2025-02-27T14:49:01","modified_gmt":"2025-02-27T07:49:01","slug":"roaming-data","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/roaming-data\/","title":{"rendered":"About Oversea data roaming"},"content":{"rendered":"","protected":false},"featured_media":469,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"My ZYM mobile plan includes FREE data roaming. Which network provider should I choose after I've reached my travel destination to use this feature?","answer":"To enjoy the FREE<\/b> roaming data service that comes with your subscription plan, make sure you connect to one of the listed roaming partners after arriving at your destination:\r\n\r\n\u2705 Japan > KDDI, KDDI_51, Softbank\r\n\u2705 China > China Unicom, China Telecom\r\n\u2705 Australia > Optus, Telstra\r\n\u2705 Vietnam > Mobifone, Viettel\r\n\u2705 Hong Kong > HKT (CSL), CMHK\r\n\u2705 Taiwan > TW Mobile, Chunghwa\r\n\u2705 Macau: CTM, Hutchison Telephone\r\n\u2705 Philippines > Globe Telecom, Smart\r\n\u2705 South Korea > SK Telecom, KT Corporation\r\n\u2705 Malaysia> Digi, Maxis\r\n\u2705 Indonesia > Telkomsel, XL\r\n\u2705 Thailand > AIS, True Move\r\n\u2705 India > Bharti, Vodafone\r\n\r\n\r\n"},{"question":"I'm going on vacation overseas soon. How do I get a new data roaming plan?","answer":"This is as easy as pie! If you are a already a ZYM subscriber, you may buy a data roaming plan in ZYM Mobile App.\r\n\r\nIn ZYM Mobile app, go to Plan \/ Addon<\/b> to buy a Data roaming plan of your choice \r\n\r\nTake note<\/u><\/b>\r\nWhen you are buying a Data roaming plan, you shall be prompt to an option to activate the plan immediately<\/b> or schedule an activation date<\/b> based on your travel plan. \r\n"},{"question":"What roaming plan options does ZYM Mobile offer, and how can I subscribe it?","answer":"To subscribe to a ZYM Mobile add-on plan\r\n\r\n\ud83d\udc49 You need an active ZYM mobile plan.\r\n\ud83d\udc49 Login to the ZYM Mobile App and navigate to the \"Add-on\" or \"Plan\" section to browse and purchase available add-ons.\r\n\r\nHere are some popular paid roaming add-ons\r\n\u2705 2GB to Malaysia\/Thailand\/Indonesia for 7 days\r\n\u2705 2GB to Asia top 9 \/ 18 destinations for 30 days\r\n\u2705 3GB to Global 81 destinations for 30 days\r\n\r\nFor the full list of exact roaming destinations, promotion or pricing, simply log in to the app to check it out!"},{"question":"What are the destinations covered by ZYM's Data roaming?","answer":"Available in ZYM Mobile App, our data-only roaming plans cover up to 81 destinations.<\/b>\r\n\r\nCheck here the full list here<\/u><\/a><\/b>\r\n\r\n\r\n"},{"question":"Do I need an active ZYM subscription to be eligible for buying a data roaming plan?","answer":"Yes! You must have a ZYM subscription<\/b> in order to purchase a Data roaming plan."},{"question":"Will I get a \"bill shock\" if I turn on data roaming services without having a data roaming plan?","answer":"No, you won't. \r\n\r\nTo protect our subscribers from unexpected overseas data charges, ZYM has restricted mobile data usage outside Singapore network unless you have an active data roaming plan.\r\n\r\nTo get a Data roaming plan, go to ZYM Mobile App > Plan \/ Addon<\/b> to buy a Data roaming plan of your choice "},{"question":"Do I need a data roaming plan to use mobile data when I'm oversea?","answer":"You definitely cannot use roaming data while overseas without a data roaming add-on. \r\n\r\nHowever, selected ZYM subscription plans (i.e Roam Plus) is having a promo which includes a complimentary roaming data for specific countries. \r\n\r\nBe sure to check your plan details or contact ZYM Mobile to confirm if your plan includes roaming data and for specific details on any limitations.\r\n\r\nFor more information, check our latest SIM-only plans in www.zym.sg<\/u><\/a><\/b>"},{"question":"How much is ZYM Data roaming plans?","answer":"Check here the full list here<\/u><\/a><\/b>\r\n\r\nAlternatively, you may login to ZYM Mobile app to check them out."},{"question":"I'm experiencing trouble with my data roaming. Despite having a data roaming add-on included in my subscription or having one purchased separately, it's not working for me.","answer":"Before you reach out to ZYM Customer care for assistance, a few basic self-troubleshooting may just do the trick. \r\n\r\n\ud83d\udc49 Is my device's Airplane Mode turned on?\r\n\ud83d\udc49 Have I turned on the Data Roaming on my device?\r\n\ud83d\udc49 Have I tried restarting \/ rebooting my device?\r\n\ud83d\udc49 Have I connect to a preferred network partner? \r\n\ud83d\udc49 Do I have a valid roaming addon plan? \r\n\r\nTo turn on\/off data Roaming Service on my device<\/b>\r\n\u2705 iOS Device\r\nSettings > Mobile Data > Network Selection > Turn off 'Automatic' > Select preferred network\r\n\r\n\u2705 Android Device\r\nSettings > Connections > Mobile Networks > Network Operators > Select Manually > Select preferred network\r\n\r\nTo know which preferred network to connect to for each destination<\/b>\r\n\u2705 Refer to here<\/u><\/a><\/b>\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>\r\n\r\n\r\n"},{"question":"What are the preferred Telco I should connect to for each destination?","answer":"For the best experience, refer to the list of Telco you should connect with after you bought ZYM's roaming add-on plan.\r\n\r\nList of Telco to connect for a paid ZYM mobile's data roaming<\/b>\r\nhttps:\/\/testdev.zym.sg\/website\/preferred-roaming-partners\/ "},{"question":"I've bought the wrong data roaming plan. Can I change it?","answer":"Unfortunately, data roaming plans are non-refundable once purchased. This is because we incur immediate charges from our provider upon your purchase. "},{"question":"For some reasons, I am facing \"error\" when buying a data roaming plan in ZYM Mobile app. Help!","answer":"Before you reach out to ZYM Customer care for assistance, a few basic self-troubleshooting may just do the trick. \r\n\r\n\ud83d\udc49 Have I tried uninstall and reinstall the latest app version in Appstore \/ Playstore?\r\n\ud83d\udc49 Have I ensure that I've got a valid payment card saved in ZYM mobile app. \r\n\ud83d\udc49 Have I tried restarting \/ rebooting my device?\r\n\ud83d\udc49 Am I connected online via data \/ wifi?\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"}]},"yoast_head":"\nAbout Oversea data roaming | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"About Oversea data roaming | ZYM Mobile\" 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