{"id":5360,"date":"2024-02-28T16:59:41","date_gmt":"2024-02-28T09:59:41","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&#038;p=5360"},"modified":"2025-02-27T14:53:24","modified_gmt":"2025-02-27T07:53:24","slug":"about-idd","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/about-idd\/","title":{"rendered":"About IDD call"},"content":{"rendered":"","protected":false},"featured_media":469,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"What is an IDD plan?","answer":"An IDD plan lets you make international calls from your Singapore SIM card. It's an add-on to your existing subscription."},{"question":"What IDD add-on options does ZYM Mobile offer, and how can I subscribe to it?","answer":"<b>To subscribe to a ZYM Mobile add-on <\/b>\r\n\r\n\ud83d\udc49 You need an active ZYM mobile plan.\r\n\ud83d\udc49 Login to the ZYM Mobile App and navigate to the \"Add-on\" or \"Plan\" section to browse and purchase available add-ons.\r\n\r\nFor the full list of exact list of call destinations, promotion or pricing, simply log in to the app to check it out!\r\n"},{"question":"Can I buy an IDD plan without an active ZYM subscription?","answer":"No. You must have an <b>active<\/b> ZYM mobile plan in order to purchase an IDD plan."},{"question":"Where can I buy an IDD plan?","answer":"If you are a ZYM subscriber, Log on to <b>ZYM mobile app > Go to Addon or Plans<\/b> to choose an IDD plan. "},{"question":"What are the call destinations covered by the ZYM IDD plan?","answer":"ZYM IDD plans cover key popular destinations, IDD v019.\r\n\r\n<b>30 minutes<\/b> to Australia (*v019 calls to Australia excludes Australian-Antartic), Bangladesh, China, India, Malaysia, Thailand, Indonesia.\r\n\r\n<b>30 minutes<\/b> to Brunei, Canada, Hong Kong, New Zealand, Philippines, South Korea, Taiwan, United States of America, Vietnam, Australia*\r\n(*v019 calls to Australia excludes Australian-Antartic), Bangladesh, China, India, Malaysia, Thailand, Indonesia.\r\n\r\n<b>30 minutes<\/b> to United Kingdom, Austria, Cambodia, Denmark, France, Germany, Greece, Ireland, Israel, Japan, Myanmar, Norway, Netherlands, Pakistan, Saudi Arabia, Spain, Sri Lanka, Sweden, United Arab Emirates, Brunei, Canada, Hong Kong, New Zealand, Philippines, South Korea, Taiwan, United States of America, Vietnam, Australia* (*v019 calls to Australia excludes Australian-Antartic), Bangladesh, China, India, Malaysia, Thailand, Indonesia.\r\n\r\nLog on to the ZYM mobile app for more info."},{"question":"Am I able dial out from Singapore to other countries without an IDD plan?","answer":"Unfortunately no. \r\n\r\nAn IDD add-on plan is required to dial out to other countries from Singapore. "},{"question":"I can\u2019t call overseas from Singapore with IDD v019. What should I do?","answer":"Before you contact ZYM Customer care, check out the below suggestions. \r\n\r\n\ud83d\udc49 You MUST have a valid IDD addon plan to dial overseas number from Singapore. To subscribe to a plan, go to <b>ZYM Mobile app > Addon plan. <\/b>\r\n\r\n\ud83d\udc49 Once you've got a IDD addon plan, simply dial 019<country code><area code><telephone number> on your mobile phone. \r\n\r\n\ud83d\udc49 Try to restart your device and try again. "},{"question":"I have already done all the methods suggested, but I still can't dial overseas. ","answer":"We're sorry that this happens to you. This is very unusual.\r\n\r\nPlease kindly contact ZYM customer care for further assistance. \r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"},{"question":"For some reason, I am facing an \"error\" when buying an IDD add-on plan in the ZYM Mobile app. Help!","answer":"Before you reach out to ZYM Customer care for assistance, a few basic self-troubleshooting may just do the trick. \r\n\r\n\ud83d\udc49 Have I tried uninstall and reinstall the latest app version in Appstore \/ Playstore?\r\n\ud83d\udc49 Have I ensure that I've got a valid payment card saved in ZYM mobile app. \r\n\ud83d\udc49 Have I tried restarting \/ rebooting my device?\r\n\ud83d\udc49 Am I connected online via data \/ wifi?\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>About IDD call | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"About IDD call | ZYM Mobile\" \/>\n<meta property=\"og:url\" content=\"https:\/\/testdev.zym.sg\/website\/faq\/about-idd\/\" \/>\n<meta property=\"og:site_name\" content=\"ZYM Mobile\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/zym.sg\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-27T07:53:24+00:00\" \/>\n<meta property=\"og:image\" 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