{"id":5376,"date":"2024-02-29T15:26:08","date_gmt":"2024-02-29T08:26:08","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&#038;p=5376"},"modified":"2025-02-27T14:50:10","modified_gmt":"2025-02-27T07:50:10","slug":"local-call-sms","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/local-call-sms\/","title":{"rendered":"About Local call or sms"},"content":{"rendered":"","protected":false},"featured_media":469,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"I've exceeded my allotted local mins or sms. Will I incur charges for continued usage?","answer":"No. Once you allocated local voice mins and SMS are used up, the service stops.\r\n\r\nIn ZYM Mobile app, go to <b>Plan \/ Addon<\/b> to buy a Local addon plan of your choice \r\n"},{"question":"Do international calls to and from Singapore incur additional charges?","answer":"<b>If you are currently in Singapore,<\/b>\r\n\u2705 Incoming international call is Free.\r\n\u2705 International calls require an IDD plan. However, your local voice minutes will still be used up regardless of having an IDD plan."},{"question":"Do international SMS to and from Singapore incur additional charges?","answer":"<b>If you are currently in Singapore,<\/b>\r\n\u2705 Incoming sms from overseas is Free.\r\n\u2705 Outgoing sms to any destination is $0.18 per sms."},{"question":"I need more Local mins or sms. Where can I subscribe for more?","answer":"This is as easy as pie! If you are already a ZYM subscriber, you may buy an addon plan with local min or sms in ZYM Mobile App.\r\n\r\nIn ZYM Mobile app, go to <b>Plan \/ Addon<\/b> to buy a Local addon plan of your choice "},{"question":"What Local mins or sms add-on plans does ZYM Mobile offer, and how can I subscribe it?","answer":"To subscribe to a ZYM Mobile add-on plan\r\n\r\n\ud83d\udc49 You need an active ZYM mobile plan.\r\n\ud83d\udc49 Login to the ZYM Mobile App and navigate to the \"Add-on\" or \"Plan\" section to browse and purchase available add-ons.\r\n\r\nFor the full list addon, promotion or pricing, simply log in to the app to check it out!"},{"question":"I recently subscribed to ZYM, but I'm unable to make or receive any calls. Could you please help me troubleshoot this issue?","answer":"Before you contact ZYM Customer care for assistance, a basic troubleshooting must just do the trick. \r\n\r\n\u2705 Restart your phone to see if it helps\r\n\u2705 Ensure your device's airplane mode is OFF. \r\n\u2705 Make sure your phone signal strength is strong (Do try out different locations)\r\n\u2705 Swap your SIM to another device to test if its device \/ SIM faulty issue \r\n\u2705 Ensure your Mobile APN is set to\" e-ideas\"\r\n\u2705 Login to ZYM Mobile app to check if your account is suspended\r\n\u2705 Ensure your device's setting is not \"Do Not Disturb\"\r\n\u2705 Check if the particular number is not \"Blocked \/ barred\" by you\r\n\u2705 Check your device to ensure your call is not under \"forwarding\"\r\n\r\nIf the issue still persists, please immediately contact ZYM Customer care.\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"},{"question":"I recently subscribed to ZYM, but I'm unable to make or receive any SMS. Could you please help me troubleshoot this issue?","answer":"Before you contact ZYM Customer care for assistance, a basic troubleshooting must just do the trick. \r\n\r\n\u2705 Restart your phone to see if it helps\r\n\u2705 Ensure your device's airplane mode is OFF. \r\n\u2705 Make sure your phone signal strength is strong (Do try out different locations)\r\n\u2705 Swap your SIM to another device to test if its device \/ SIM faulty issue \r\n\u2705 Ensure your Mobile APN is set to\" e-ideas\"\r\n\u2705 Login to ZYM Mobile app to check if your account is suspended\r\n\u2705 Ensure your device's setting is not \"Do Not Disturb\"\r\n\u2705 Check your device to ensure the particular number is not \"Block\" by you\r\n\u2705 Check your SMS message app to ensure its SMS center is +6596197777.\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"},{"question":"How do I check my usage for Local mins or sms?","answer":"Login to ZYM Mobile App with your registered email. \r\n\r\nIn the App, you shall be able to view your mobile usages at almost real-time. 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