{"id":5381,"date":"2024-03-01T09:36:00","date_gmt":"2024-03-01T02:36:00","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&p=5381"},"modified":"2025-02-27T14:55:11","modified_gmt":"2025-02-27T07:55:11","slug":"about-zym-app","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/about-zym-app\/","title":{"rendered":"ZYM Mobile App"},"content":{"rendered":"","protected":false},"featured_media":469,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"What can ZYM Mobile App do for me?","answer":"The ZYM Mobile app is simple to use, making it easy to manage the mobile numbers under your account on the go\r\n\r\n\ud83d\udc49 View to manage your mobile usages<\/b>\r\n\ud83d\udc49 Buy supplementary addon plans (Local, Roaming, IDD)<\/b>\r\n\ud83d\udc49 Pay monthly subscription or 1-time bill with credit \/ debit card<\/b>\r\n\ud83d\udc49 Get latest updates \/ promotional deals<\/b>\r\n\r\nWe are constantly upgrading our APP to provide more member benefits and DIY features. Stay tuned...\r\n"},{"question":"Where can I download ZYM Mobile App?","answer":"To download ZYM Mobile App, search for \"ZYM Mobile\" in\r\n\r\nFor iOS users<\/b>, get it here Appstore<\/a><\/u>\r\nFor Android users<\/b>, get it here Playstore<\/a><\/u>.\r\n\r\nFor other OS devices, please contact us for help<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"},{"question":"How do I login to the ZYM Mobile App?","answer":"This is as easy as pie! In ZYM Mobile app, \r\n\r\n\ud83d\udc49 Login with your registered email\r\n\ud83d\udc49Complete with a the 6-digit OTP (Check out spam inbox if necessary)\r\n\r\nBingo! You are in the ZYM Mobile App."},{"question":"I can't recall which email I have registered with ZYM. Help!","answer":"Ooops... You might have forgotten the email you've registered with us. \r\n\r\nTalk to us and we'll help you to reset your login email address. \r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>\r\n"},{"question":"I couldn't login to the ZYM Mobile App. It keeps showing email is \"invalid\". Why is that so? ","answer":"There are few common reasons behind this. \r\n\r\n\ud83d\udc49 During SIM activation, you've registered with another email address.\r\n\ud83d\udc49 During SIM activation, there was a typo in your email address.\r\n\ud83d\udc49 Our system takes up to 24hrs to sync your profile after SIM activation.\r\n\r\nA friendly reminder<\/u><\/b>\r\nAfter activating your ZYM SIM card, you may need to wait up to 24 hours before logging in to the ZYM Mobile App. If you're still unable to log in after 24 hours, please contact us for assistance.\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"},{"question":"After I log in to the ZYM Mobile app, the homepage appears blank and doesn't show any information about my service usage. Why is that so?","answer":"This is perfectly normal.\r\n\r\nIf you've just subscribed an account or new mobile subscription with ZYM, our system may take up to 24hrs<\/b> to sync your profile. Please try again 1 day later. If a problem persists, reach out to us immediately. \r\n\r\nIt's also possible that your mobile subscription(s) has been terminated. \r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"},{"question":"I've entered the correct email login but I'm not getting the OTP. Help! ","answer":"Sometimes, it could be due to the high volume of requests that resulted in \"traffic jam\" in our OTP system. Please do try again in 20 mins. \r\n\r\nIf the problem persists, reach out to us immediately. \r\n\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"},{"question":"One of my personal info shown in the ZYM Mobile app is not correct. How do I change it?","answer":"To ensure the security of your account, updating personal information within the ZYM Mobile app is currently unavailable. However, you can easily update your details by contacting ZYM Customer Care directly. They will be happy to assist you.\r\n\r\nPS: Due to security concern, change of personal particulars on behalf is not permitted.\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>\r\n"},{"question":"I wish to update my current email to another email address. How can I do it?","answer":"You may DIY!\r\n\r\nTo update to a new email address,\r\n\u2705 Login to ZYM Mobile app > Choose Profile > Update email address<\/b>\r\n\r\n"},{"question":"I do not have access to Playstore and Appstore. What should I do?","answer":"Don't worry if your device isn't compatible with the App Store or Play Store. Our ZYM customer care team is happy to assist you with manually installing the app via an APK file.\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"},{"question":"To make sure I never forget a payment, can ZYM Mobile App set up automatic recurring billing with my credit\/debit card?","answer":"Absolutely! You can easily set up automatic recurring payments in the ZYM mobile app.\r\n\r\n\ud83d\udc49 Open the app and go to <\/b>\"My Bill.\"<\/b>\r\n\ud83d\udc49 There, you'll find the option to <\/b>add or update<\/b> your credit\/debit card information.\r\n\r\nWe currently support Visa and Mastercard for automatic payments.<\/i>\r\n\r\nOnce you've added your card, you'll be able to choose automatic recurring billing as your payment method, and you'll never have to worry about missing a payment again!"},{"question":"Am I able to remove my saved credit\/debit card in ZYM Mobile App?","answer":"To remove a saved card, login to ZYM Mobile App > Go to\u201dMy Bill\u201d to remove or update to a new card."}]},"yoast_head":"\nZYM Mobile App | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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