{"id":5410,"date":"2024-03-07T14:01:02","date_gmt":"2024-03-07T07:01:02","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&p=5410"},"modified":"2025-02-27T14:57:28","modified_gmt":"2025-02-27T07:57:28","slug":"upgrade-switch-a-plan","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/upgrade-switch-a-plan\/","title":{"rendered":"Switch to a new plan"},"content":{"rendered":"","protected":false},"featured_media":466,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"Is it possible to upgrade or change my current subscription plan?","answer":"Absolutely! \r\n\r\nIf you discover a ZYM plan that better suits your needs, switching to it is easy. Just contact ZYM customer care, and they'll guide you through the process of upgrading or changing your existing plan.\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>\r\n"},{"question":"Could my request to upgrade or change my subscription plan be denied?","answer":"This could happen.\r\n\r\nPlease take note that if your existing plan is under contract, you shall not be able to swap to another plan until this obligation is completed."},{"question":"Are there any fees associated with changing \/ upgrading my subscription plan?","answer":"There's a $10.90 (inclusive of GST) admin fee<\/b> for switching plans if the new plan has the same or lower value than your current one. Upgrading to a higher-value plan is free<\/b>, though!"},{"question":"Could you please inform me of the timeframe for the new plan to become active?","answer":"The processing time for your plan switch depends on whether you're switching to a new plan or upgrading. 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They'll be happy to answer any questions and provide specific details.\r\n\r\nWe might also ask for additional documents to complete the verification process.\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"}]},"yoast_head":"\nSwitch to a new plan | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Switch to a new plan | ZYM Mobile\" \/>\n<meta property=\"og:url\" content=\"https:\/\/testdev.zym.sg\/website\/faq\/upgrade-switch-a-plan\/\" \/>\n<meta property=\"og:site_name\" content=\"ZYM Mobile\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/zym.sg\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-27T07:57:28+00:00\" \/>\n<meta property=\"og:image\" 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