{"id":5414,"date":"2024-03-07T14:17:46","date_gmt":"2024-03-07T07:17:46","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&#038;p=5414"},"modified":"2025-02-27T14:46:47","modified_gmt":"2025-02-27T07:46:47","slug":"add-remove-addon","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/","title":{"rendered":"How to buy or remove Addon?"},"content":{"rendered":"","protected":false},"featured_media":447,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"I signed up for a ZYM mobile plan, but the app shows some add-on subscriptions I'm not aware of. Why?","answer":"By default, each subscriber who signs up for a ZYM Mobile plan is given 4 default add-ons for free. \r\n\r\n\ud83d\udc49 <b>Caller ID Display<\/b> - Allows your phone number to display in receiver's phone.\r\n\ud83d\udc49 <b>Roam Ready<\/b> - Allows you to able use data when internationally.\r\n\ud83d\udc49 <b>IDD Ready<\/b> - Allows you to make an outgoing international call or SMS.\r\n\ud83d\udc49 <b>5G Ready<\/b> - Only for 5G subscriber, this add-on transforms all your existing local 4G data into 5G connectivity.\r\n\ud83d\udc49 <b>5G Ready (90D)<\/b> - Only for 5G subscriber, this add-on transforms all your existing local 4G data into 5G connectivity for 90 days.\r\n"},{"question":"Can I remove the default add-ons that are given?","answer":"Yes, the following default add-ons can be removed upon your request. However, it is not advisable to do so. \r\n\r\n\ud83d\udc49 <b>Remove Roam Ready<\/b> - You shall no longer able to use data, call and SMS internationally.\r\n\r\n\ud83d\udc49 <b>Remove IDD Ready <\/b> - You shall no longer be able to make an outgoing international call \/ SMS from Singapore, though you may still receive incoming international calls \/ SMS. \r\n\r\n\ud83d\udc49<b>5G Ready<\/b> - You shall no longer be able to access 5G network in Singapore (Even though you are using a 5G plan)\r\n\r\nIf you really wish to remove any of the above mentioned add-on, please contact ZYM Cuscare. \r\n"},{"question":"What add-on plans does ZYM Mobile offer, and how can I subscribe?","answer":"<b>To subscribe to a ZYM Mobile add-on <\/b>\r\n\r\n\ud83d\udc49 You need an active ZYM mobile plan.\r\n\ud83d\udc49 Login to the ZYM Mobile App and navigate to the \"Add-on\" or \"Plan\" section to browse and purchase available add-ons.\r\n\r\n<b><u>Here are some popular local add-ons<\/u><\/b>\r\n\u2705 Caller ID Display (Monthly)\r\n\u2705 Monthly 80GB local data \r\n\u2705 Monthly 10GB local data \r\n\u2705 5GB local data for 30 days\r\n\u2705 1GB local data for 30 days\r\n\u2705 500\/ 300 \/ 100 mins of local calls for 30 days\r\n\r\nFor the full list of exact add-on options, promotion or pricing, simply log in to the app to check it out!\r\n\r\n"},{"question":"Are there alternative methods to buy an add-on besides using the ZYM Mobile App?","answer":"As of now, the only way to buy an addon to your existing subscription plan is through ZYM Mobile app. "},{"question":"I wish to remove an addon in my mobile services, how do I do it?","answer":"We understand you want to remove an add-on from your ZYM plan. While we're currently developing a self-service option (DIY feature) for add-on removal in the future, it's not available yet.\r\n\r\nIn the meantime, you can easily remove your add-on by contacting ZYM customer care. They'll be happy to assist you and walk you through the process.\r\n\r\n<b>Need help?<\/b>\r\nContact ZYM cuscare <b><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=6580900000&text&type=phone_number&app_absent=0\"><u>here<\/u><\/a><\/b>"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to buy or remove Addon? | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to buy or remove Addon? | ZYM Mobile\" \/>\n<meta property=\"og:url\" content=\"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/\" \/>\n<meta property=\"og:site_name\" content=\"ZYM Mobile\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/zym.sg\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-27T07:46:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/testdev.zym.sg\/website\/wp-content\/uploads\/2022\/07\/add-on-ic@3x.png\" \/>\n\t<meta property=\"og:image:width\" content=\"180\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/\",\"url\":\"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/\",\"name\":\"How to buy or remove Addon? | ZYM Mobile\",\"isPartOf\":{\"@id\":\"https:\/\/testdev.zym.sg\/website\/#website\"},\"datePublished\":\"2024-03-07T07:17:46+00:00\",\"dateModified\":\"2025-02-27T07:46:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/testdev.zym.sg\/website\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to buy or remove Addon?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/testdev.zym.sg\/website\/#website\",\"url\":\"https:\/\/testdev.zym.sg\/website\/\",\"name\":\"ZYM Mobile\",\"description\":\"Established after-market service provider for mobile phones and various consumer electronics products.\",\"publisher\":{\"@id\":\"https:\/\/testdev.zym.sg\/website\/#organization\"},\"alternateName\":\"ZYM mobile (MVNO), by m-DR Ltd\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/testdev.zym.sg\/website\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/testdev.zym.sg\/website\/#organization\",\"name\":\"Zym\",\"alternateName\":\"Zym Mobile\",\"url\":\"https:\/\/testdev.zym.sg\/website\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/testdev.zym.sg\/website\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/zym.sg\/wp-content\/uploads\/2022\/09\/Logo-D3-2.png\",\"contentUrl\":\"https:\/\/zym.sg\/wp-content\/uploads\/2022\/09\/Logo-D3-2.png\",\"width\":2795,\"height\":1566,\"caption\":\"Zym\"},\"image\":{\"@id\":\"https:\/\/testdev.zym.sg\/website\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/web.facebook.com\/zym.sg\",\"https:\/\/www.instagram.com\/zym.sg\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to buy or remove Addon? | ZYM Mobile","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"How to buy or remove Addon? | ZYM Mobile","og_url":"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/","og_site_name":"ZYM Mobile","article_publisher":"https:\/\/web.facebook.com\/zym.sg","article_modified_time":"2025-02-27T07:46:47+00:00","og_image":[{"width":180,"height":180,"url":"https:\/\/testdev.zym.sg\/website\/wp-content\/uploads\/2022\/07\/add-on-ic@3x.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/","url":"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/","name":"How to buy or remove Addon? | ZYM Mobile","isPartOf":{"@id":"https:\/\/testdev.zym.sg\/website\/#website"},"datePublished":"2024-03-07T07:17:46+00:00","dateModified":"2025-02-27T07:46:47+00:00","breadcrumb":{"@id":"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/testdev.zym.sg\/website\/faq\/add-remove-addon\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/testdev.zym.sg\/website\/"},{"@type":"ListItem","position":2,"name":"How to buy or remove Addon?"}]},{"@type":"WebSite","@id":"https:\/\/testdev.zym.sg\/website\/#website","url":"https:\/\/testdev.zym.sg\/website\/","name":"ZYM Mobile","description":"Established after-market service provider for mobile phones and various consumer electronics products.","publisher":{"@id":"https:\/\/testdev.zym.sg\/website\/#organization"},"alternateName":"ZYM mobile (MVNO), by m-DR Ltd","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/testdev.zym.sg\/website\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/testdev.zym.sg\/website\/#organization","name":"Zym","alternateName":"Zym Mobile","url":"https:\/\/testdev.zym.sg\/website\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/testdev.zym.sg\/website\/#\/schema\/logo\/image\/","url":"https:\/\/zym.sg\/wp-content\/uploads\/2022\/09\/Logo-D3-2.png","contentUrl":"https:\/\/zym.sg\/wp-content\/uploads\/2022\/09\/Logo-D3-2.png","width":2795,"height":1566,"caption":"Zym"},"image":{"@id":"https:\/\/testdev.zym.sg\/website\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/web.facebook.com\/zym.sg","https:\/\/www.instagram.com\/zym.sg\/"]}]}},"_links":{"self":[{"href":"https:\/\/testdev.zym.sg\/website\/wp-json\/wp\/v2\/faq\/5414"}],"collection":[{"href":"https:\/\/testdev.zym.sg\/website\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/testdev.zym.sg\/website\/wp-json\/wp\/v2\/types\/faq"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testdev.zym.sg\/website\/wp-json\/wp\/v2\/media\/447"}],"wp:attachment":[{"href":"https:\/\/testdev.zym.sg\/website\/wp-json\/wp\/v2\/media?parent=5414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}