{"id":5470,"date":"2024-05-10T11:20:18","date_gmt":"2024-05-10T04:20:18","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&p=5470"},"modified":"2025-04-28T09:03:32","modified_gmt":"2025-04-28T02:03:32","slug":"sim-only-plan","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/sim-only-plan\/","title":{"rendered":"ZYM Mobile Plans"},"content":{"rendered":"","protected":false},"featured_media":469,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"What are ZYM Mobile's current mobile SIM plans?","answer":"(Updated 27 Feb 2025)\r\n\r\nAvailable for all new sign up and port in, we are currently having 6 non-contract's postpaid mobile SIM plans<\/b><\/u>\r\n\r\n\u2705 Roam SAVER, 4G Postpaid Plan ($7.77 \/mo)\r\n\u2705 Roam PLUS, 4G Postpaid Plan ($10.10 \/mo)\r\n\u2705 Roam SMART, 4G Postpaid Plan ($15.10 \/mo)\r\n\u2705 Roam ECO, 5G Postpaid Plan ($17.10 \/mo)\r\n\u2705 Roam POWER, 5G Postpaid Plan ($22.10 \/mo)\r\n\u2705 Flexi DUO, 4G Postpaid Plan ($7.00 \/mo)\r\n\r\n"},{"question":"Do ZYM Mobile offer any prepaid mobile SIM plan?","answer":"(Updated 27 Feb 2025)\r\n\r\nZYM Mobile currently offers a variety of postpaid mobile plans. We are not offering prepaid plans<\/b> right now, but we'll keep you updated on any future changes.\r\n"},{"question":"May I know more about Roam Saver plan?","answer":"(To be updated on 30 Apr 2025)\r\n\r\nRoam Saver (Postpaid, No contract 4G network plan) is specially designed for all subscribers who sign up a new number or all port in an existing number \r\n\r\nFor $7.77 per month, \r\n\r\n\u2705 Monthly 200GB local data\r\n\u2705 Monthly 300 local mins\r\n\u2705 Monthly 100 local sms\r\n\u2705 Monthly shared 3GB data to Msia, Indo, Thai, Philippines, Taiwan, India\r\n\u2705 Bonus 100GB Msia data for first 365 days\r\n\u2705 Free caller ID & Incoming calls\r\n\u2705 5G Connectivity for first 90 days\r\n\r\nTo enjoy free roaming data, make sure you connect to one of the listed roaming partners after arriving at your destination here<\/u><\/a> <\/b>"},{"question":"May I know more about Roam Plus plan?","answer":"(To be updated on 30 Apr 2025)\r\n\r\nRoam Plus, the post popular plan (Postpaid, No contract 4G network plan), is specially designed for all subscribers who sign up a new number or all port in an existing number \r\n\r\nFor $10.10 per month, \r\n\r\n\u2705 Monthly 300GB local data\r\n\u2705 Monthly 1,000 local mins\r\n\u2705 Monthly local 100 sms\r\n\u2705 Monthly shared 5GB data to Msia, Indo, Thai, Japan, S.Korea, Taiwan, Australia, China, Hong Kong, Macau, Philippines, Vietnam, India\r\n\u2705 Bonus shared 600GB Msia, Indo data for 365 days\r\n\u2705 Free caller ID & Incoming calls\r\n\u2705 5G Connectivity for first 90 days\r\n\r\nTo enjoy free roaming data, make sure you connect to one of the listed roaming partners after arriving at your destination here<\/u><\/a> <\/b>"},{"question":"May I know more about Roam Smart plan?","answer":"(To be updated on 30 Apr 2025)\r\n\r\nRoam SMART<\/b> (postpaid, non-contract 4G network plan) is specially designed for all subscribers who sign up a new number or all port in an existing number\r\n\r\nFor $15.10 per month, \r\n\r\n\u2705 Monthly 400GB local data\r\n\u2705 Monthly 2,000 local mins\r\n\u2705 Monthly local 100 sms\r\n\u2705 Monthly shared 15GB data to Msia, Indo, Thai, Japan, S.Korea, Taiwan, Australia, China, Hong Kong, Macau, Philippines, Vietnam, India\r\n\u2705 Bonus shared 600GB Msia, Thai, Indo data for 365 days\r\n\u2705 Monthly Free caller ID & Incoming calls\r\n\u2705 5G Connectivity for first 90 days\r\n\r\nTo enjoy free roaming data, make sure you connect to one of the listed roaming partners after arriving at your destination here<\/u><\/a> <\/b>"},{"question":"May I know more about Roam Eco plan?","answer":"(To be updated on 30 Apr 2025)\r\n\r\nRoam Eco (Postpaid, No contract 5G network plan) is specially designed for all subscribers who sign up a new number or all port in an existing number \r\n\r\nFor $17.10 per month, \r\n\r\n\u2705 Monthly 300GB local data (5G)\r\n\u2705 Monthly 1,000 local mins\r\n\u2705 Monthly local 100 sms\r\n\u2705 Monthly shared 5GB data to Msia, Indo, Thai, Japan, S.Korea, Taiwan, Australia, China, Hong Kong, Macau, Philippines, Vietnam, India\r\n\u2705 Bonus shared 600GB Msia, Indo data for 365 days\r\n\u2705 Free caller ID & Incoming calls\r\n\r\nTo enjoy free roaming data, make sure you connect to one of the listed roaming partners after arriving at your destination here<\/u><\/a> <\/b>"},{"question":"May I know more about Roam Power plan?","answer":"(To be updated on 30 Apr 2025)\r\n\r\nRoam POWER<\/b> (postpaid, non-contract 5G network plan) is specially designed for all subscribers who sign up a new number or all port in an existing number\r\n\r\nFor $22.10 per month, \r\n\r\n\u2705 Monthly 400GB local data (5G)\r\n\u2705 Monthly 2,000 local mins\r\n\u2705 Monthly local 100 sms\r\n\u2705 Monthly shared 15GB data to Msia, Indo, Thai, Japan, S.Korea, Taiwan, Australia, China, Hong Kong, Macau, Philippines, Vietnam, India\r\n\u2705 Bonus shared 600GB Msia, Thai, Indo data for 365 days\r\n\u2705 Monthly Free caller ID & Incoming calls\r\n\r\nTo enjoy free roaming data, make sure you connect to one of the listed roaming partners after arriving at your destination here<\/u><\/a> <\/b>"},{"question":"May I know more about Flexi Duo plan?","answer":"Flexi Duo, a postpaid non contract, data-only plan priced at $7.00, offers 77GB of 4G data shared data between Singapore and Malaysia.\r\n\r\nThis new plan does not come with Local Talktime and SMS."},{"question":"I am currently using Singtel\/Gomo\/Heya\/CMLink\/Zero\/ViviFI, can I port over to one of the roam plans?","answer":"Of course you can!\r\n\r\nOur Roam Plans (Postpaid, No contract) is specially designed for all subscribers who sign up a new number or all port in an existing number.\r\n\r\nHowever, do note that if you are porting from a Singtel network provider (Singtel\/Gomo\/Heya), you may be missing some additional port in bonuses.\r\n"},{"question":"How can I find out which Telco brand in Singapore uses which network operator's infrastructure?","answer":"(Updated 27 Feb 2025)\r\n\r\nRefer to the list below\r\n\r\nTelco brand in Singtel Network<\/b>\r\n\u2705 Singtel, Gomo, Heya, ViviFi, CM Link, Zero1, Grid Mobile\r\n\r\nTelco brand in M1 Network<\/b>\r\n\u2705 M1, Circle Life, Changi Mobile, MyRepublic, Gorilla, Geenet \r\n\r\nTelco brand in Starhub Network<\/b>\r\n\u2705 Starhub, Giga, Eight, RedOne, Cuniq\r\n\r\nTelco brand in Simba\/TPG Network<\/b>\r\n\u2705 Simba \/ TPG"},{"question":"My number port to ZYM was successful, but I'm missing my add-ons\/port-in bonuses","answer":"Fear not, get in touch with ZYM Customer Care, and we'll be able to assist you.\r\n"},{"question":"How do I sign up for ZYM Mobile online?","answer":"ZYM Mobile has a hassle-free online sign up process.\r\n\r\n\u2705 Step 1: Order a SIM card in www.zym.sg.<\/a> <\/b><\/u>\r\nChoose to have your simcard deliver to you via your mailbox or doorstep. \r\n\r\n\u2705 Step 2: Download ZYM Mobile App <\/b>\r\nWhile waiting for your SIM card to arrive, download ZYM Mobile App <\/b>in Appstore<\/a><\/u><\/b> or Playstore<\/a><\/u><\/b>. You will need it to self-activate the SIM card later.\r\n\r\n\u2705 Step 3: Activate the SIM card <\/b>\r\nOnce you've got the SIM card, follow the instruction on the SIM pack to kick start the SIM activation process. From there you may choose to sign up for a new number or port-in your existing number<\/b>. Once done, your SIM subscription shall be activated almost instantly. \r\n\r\nA friendly reminder<\/u><\/b> \r\nTo verify your identity during sign-up, you'll need a Singpass. Payment can be made with a valid Visa or Mastercard.\r\n"},{"question":"Can I sign up ZYM Mobile in a retail\/ reseller outlet?","answer":"Of course! You may visit a our affiliate reseller outlets to sign up for a ZYM Mobile plan anytime. \r\n\r\nZYM boasts a network of over 80 resellers. \r\nCheck the popular resellers location here<\/u><\/a> <\/b>"},{"question":"Are there any charges for signing up a SIM plan with ZYM?","answer":"If you opt to order a simcard online, the delivery options to have your simcard drop into your mailbox ($3) or deliver right to your doorstep ($8) are chargable. It's best to choose the self collection option if possible as it is free.\u00a0\r\n\r\nNext, once you've collected your simcard, activation of ZYM mobile plan only requires the first month's prorated fee and the second month's subscription fee. There are no additional activation, SIM card, or other charges.\r\n\r\nKeynote<\/b>\r\nHaving first and second month subscription already paid, you shall expect your next monthly bills to only take place on the third month onwards. \r\n"},{"question":"I recently signed up for a ZYM mobile plan through a reseller, but they're charging me extra fees on top of the advertised price. Is this normal?","answer":"We understand your concern about extra charges. \r\n\r\nThe only fees you should typically pay are the current month's prorated charges plus the next month's advance charges<\/b>. After completing your order, you'll receive a service agreement via email that clearly outlines these fees.\r\n\r\nIf the amount you're being charged is different, please don't hesitate to contact our customer service team right away. We take such matters seriously and will investigate the situation. If the investigation outcome is positive, we will ensure customer's overcharged fee is refunded accordingly within 7 business days from date of report <\/b>\r\n\r\nZYM Mobile is committed to fair pricing and ethical business practices. If we find a reseller consistently overcharging customers, we'll take appropriate action, which may include removing them from our authorized reseller list.\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"},{"question":"Does ZYM Mobile provide an eSIM option?","answer":"Currently, only physical SIM cards are available when you sign up for a ZYM mobile plan.\r\n\r\nWe're excited to announce that eSIM support is coming soon! Stay tuned for further updates on the launch date"},{"question":"Who can sign up for a ZYM Mobile plan?","answer":"Anyone over the age of 18<\/b>, with a valid NRIC \/ FIN<\/b> can sign up for a ZYM subscription.\r\n\r\nFor non-singaporean, you must have at least 6-month of Pass validity<\/b> to sign up for a ZYM Mobile plan. "},{"question":"How many mobile lines can I sign up for ZYM?","answer":"(Updated) 18 Dec 2024\r\n\r\nWhile you can subscribe to up to 10 ZYM lines<\/b> per NRIC\/FIN, we strongly recommend staying within your manageable limit, ideally around 5.\r\n\r\nPlease note that any suspicious or fraudulent activities detected, including those related to scams, will result in the immediate suspension or termination of all your lines within the same NRIC\/FIN. In such cases, no refunds will be issued for any advance payments made.\r\n"},{"question":"I recently initiated sign up a plan with ZYM Mobile. I am unable to call of my contacts, and in some cases, I can't receive incoming calls. Please help!","answer":"While uncommon, this issue can occasionally occur. We apologise for the inconveniences caused. Please contact ZYM cuscare right away!\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"},{"question":"Since signing up a plan with ZYM Mobile, I am unable to SMS my contacts, and in some cases, I can't receive incoming SMS. Please help!","answer":"While uncommon, this issue can occasionally occur. We apologise for the inconveniences caused. Please contact ZYM cuscare right away!\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"},{"question":"I am an existing ZYM subscriber. May I switch to any a Roam plan?","answer":"Of course you may! \r\n\r\nIf your current plan is under no contract term, the plan conversion is totally Free. \r\n\r\nHowever, if you are under a contractual term with us, any swap of plan may incur a $10.90 service fee. "},{"question":"After I successfully sign up ZYM, I feel that ZYM is not for me. ","answer":"We understand that sometimes things don't work out as planned, and if you've given ZYM a chance and decided it's not the ideal match for you, we're here to help you move on.\r\n\r\nYou can terminate your plan and port out your number after 2 months<\/b>, as per our Terms and Conditions (Minimal subscription for a non-contract plan is 2-month).\r\n\r\nThis is because we believe in giving our customers ample time to experience the ZYM difference before making a decision.\r\n\r\nHowever, in case of exceptional circumstances that necessitate termination or porting out before the 2-month period, we may consider your request. Please be advised that any subscription fees paid upfront \/ roaming service utilisation charges are strictly non-refundable \/ waiverable.\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"}]},"yoast_head":"\nZYM Mobile Plans | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ZYM Mobile Plans | ZYM Mobile\" \/>\n<meta property=\"og:url\" content=\"https:\/\/testdev.zym.sg\/website\/faq\/sim-only-plan\/\" \/>\n<meta property=\"og:site_name\" content=\"ZYM Mobile\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/zym.sg\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-28T02:03:32+00:00\" \/>\n<meta property=\"og:image\" 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