{"id":6233,"date":"2025-01-07T13:28:32","date_gmt":"2025-01-07T06:28:32","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&p=6233"},"modified":"2025-02-27T14:42:15","modified_gmt":"2025-02-27T07:42:15","slug":"flexi-duo-sim","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/flexi-duo-sim\/","title":{"rendered":"(New) Flexi Duo Data plan"},"content":{"rendered":"","protected":false},"featured_media":463,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"Tell me more about Flexi Duo Data plan.","answer":"Flexi Duo<\/b>, a new data-only plan priced at $7.00, offers 77GB of 4G data shared data between Singapore and Malaysia.\r\n\r\nThis new plan does not<\/b> come with Local Talktime and SMS. \r\n"},{"question":"Why I should get a Flexi Duo data plan?","answer":"This data-only plan is perfect subscribers who fall into this category.\r\n\r\n\u2705 Want high-quality local and Malaysia data (Maxis\/Digi) for under $7.00\r\n\u2705 Travel frequently between Singapore and Malaysia for work or leisure\r\n\u2705 \u2060Already have an existing mobile plan in Singapore or Malaysia but need additional cross-border data (2nd SIM)\r\n\u2705 Do not need outgoing local talktime and SMS (Always use WhatsApp\/Line etc.)\r\n\u2705 \u2060\u2060Still want to receive incoming calls and SMS (for bank OTP etc)"},{"question":"Will I be able to make outgoing local calls or SMS with Flexi Duo data plan?","answer":"While this plan comes with 77GB data shared across SG-MY<\/b>, there are no local talktime or SMS allocated. \r\n\r\nYou have the flexibility to purchase local talktime or sms addon through the ZYM Mobile app whenever you need them."},{"question":"Can I receive incoming local calls or SMS using this Flexi Duo data plan?","answer":"Don't worry, you can still receive local calls and SMS, including bank OTPs"},{"question":"Does this plan include international calls and SMS from Singapore?","answer":"You can send international SMS with this plan, but standard pay-as-you-go rates apply. However, if you need to make international calls, you'll need to purchase an IDD add-on through the ZYM Mobile app.\r\n\r\nUnless necessary, you are advised NOT<\/b> to send international SMS as they are very costly. \r\n\r\nCheck International SMS rates here<\/u><\/a><\/b>"},{"question":"Am I able to make roaming call or SMS with this plan while I'm out of Singapore?","answer":"You can make roaming call and SMS with this plan, but standard pay-as-you-go rates apply. \r\n\r\nUnless necessary, you are advised NOT<\/b> to use such roaming services as they are very costly. \r\n\r\nCheck Roaming call & SMS rates here<\/u><\/a><\/b>"},{"question":"Am I able to use roaming data in other countries other than Malaysia with this plan?","answer":"Of course! \r\n\r\nTo use Roaming Data on any countries other than Singapore and Malaysia, simply use the ZYM Mobile App to purchase a Roaming data plan for your destination. "},{"question":"Which roaming partner should I connect to when I'm in Malaysia?","answer":"For optimal experience, please ensure you are connected to Digi or Maxis.<\/b>"},{"question":"Can I port in my number from another telco to this plan?","answer":"Sure, you may. \r\n\r\nBefore you do so, please take note that Flexi Duo is a data-centric plan between SG - MY, and it doesn't come with local call and text allowances unless you've purchased such addon via ZYM Mobile App.\r\n\r\nBut don't worry, you can still receive calls and texts! Ideal if you rely mostly on data."},{"question":"I am already a ZYM Subscriber. May I swap my existing plan to Flexi Duo data plan?","answer":"Sure, you may contact our customer service. \r\n\r\nBefore you do so, please take note that Flexi Duo is a data-centric plan between SG - MY, and it doesn't come with local call and text allowances. \r\n\r\nBut don't worry, you can still receive calls and texts! Ideal if you rely mostly on data."},{"question":"May I port out to another Telco with this Flexi Duo data plan?","answer":"We shall not stop you from porting to another provider. \r\n\r\nBefore you attempt to do so, it's best to talk to ZYM Cuscare to express your concern. Perhaps we can do something about it. \r\n\r\n"},{"question":"May I swap my Flexi Duo data plan to another plan in ZYM?","answer":"Sure, you may. \r\n\r\nBefore you do so, please take note that Flexi Duo is a data-centric plan between SG - MY, and it doesn't come with local call and text allowances. \r\n\r\nBut don't worry, you can still receive calls and texts! 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