{"id":6377,"date":"2025-02-26T16:05:20","date_gmt":"2025-02-26T09:05:20","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/?post_type=faq&p=6377"},"modified":"2025-03-19T14:36:47","modified_gmt":"2025-03-19T07:36:47","slug":"block-international-voice-sms","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/block-international-voice-sms\/","title":{"rendered":"Block Int’l Incoming Calls \/ SMS"},"content":{"rendered":"","protected":false},"featured_media":451,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"What is the new feature for blocking international incoming calls and SMS, and why do I need it?","answer":"To protect you from frustrating and potentially risky international calls and SMS, including scams and spam, we've implemented enhanced controls. You now have the power to block or allow these incoming communications in ZYM Mobile App."},{"question":"How do I use this feature in ZYM Mobile app?","answer":"To access the new feature, please ensure you have the latest version of the ZYM Mobile App. \r\n\r\nSee video tutorial here<\/u><\/a><\/b>"},{"question":"Is this feature mandatory?","answer":"This is a required step in the SIM activation process for new customers to specify their preference for allowing or blocking incoming international calls and SMS. For existing customer it is optional."},{"question":"Will blocking incoming international calls and SMS prevent me from making outgoing international calls or sending SMS?","answer":"Rest assured, blocking incoming international calls and SMS will not prevent you from making outgoing international calls or sending international SMS. \r\n\r\nHowever, do take note that you are required to purchase a IDD add-on to make an outgoing international call from Singapore. "},{"question":"Will blocking incoming international calls and SMS prevent me from receiving incoming international calls or SMS?","answer":"Yes, blocking international calls and SMS will block all incoming communication from international numbers to your ZYM (Singapore) number, regardless of your location"},{"question":"Are there any charges associated with using this feature?","answer":"No, this feature is provided free of charge."},{"question":"Where can I find the option to change this setting?","answer":"Sure, please refer to the tutorial: https:\/\/youtube.com\/shorts\/fnR83xNVwlE. "},{"question":"How long does it take for the setting to take effect?","answer":"While the setting typically takes effect immediately, please allow a few minutes for it to fully apply. "},{"question":"Can I change this setting at any time?","answer":"Once you've set a new preference, you'll need to wait 24 hours before making any further changes."},{"question":"Will I receive a notification when I change the setting?","answer":"You may receive an email confirmation of the change."},{"question":"What happens if I don't choose an option during SIM activation?","answer":"To complete SIM card activation, you are required to choose whether to allow or block international calls and SMS. The default setting is to allow international calls and SMS."},{"question":"Can a Reseller \/ Retailer help me change this setting if I sign up in-store?","answer":"Resellers can assist with setting updates during initial sign-up only. Subsequent changes must be made by you via the ZYM Mobile App. Refer to the tutorial: https:\/\/youtube.com\/shorts\/fnR83xNVwlE"},{"question":"If I select an option during activation, can I change it later?","answer":"Yes, you can change the setting later through the ZYM mobile app once your account is active. Refer to the tutorial: https:\/\/youtube.com\/shorts\/fnR83xNVwlE"},{"question":"I'm still receiving international calls\/SMS even though I blocked them. What should I do?","answer":"This is unexpected. Before contacting ZYM Customer Care, please verify your settings in the ZYM Mobile app: Login > Tap Profile > International Communication Preference > Check the setting for your number. If it's not set to 'Block,' you can change it there."},{"question":"I'm not receiving international calls\/SMS even though I allowed them. What should I do?","answer":"This is unexpected. Before contacting ZYM Customer Care, please verify your settings in the ZYM Mobile app: Login > Tap Profile > International Communication Preference > Check the setting for your number. 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