{"id":740,"date":"2022-09-05T04:07:06","date_gmt":"2022-09-05T04:07:06","guid":{"rendered":"https:\/\/testdev.zym.sg\/website\/website\/?post_type=faq&p=740"},"modified":"2025-02-27T14:56:22","modified_gmt":"2025-02-27T07:56:22","slug":"bills","status":"publish","type":"faq","link":"https:\/\/testdev.zym.sg\/website\/faq\/bills\/","title":{"rendered":"Billing & Invoice"},"content":{"rendered":"","protected":false},"featured_media":449,"template":"","meta":{"inline_featured_image":false},"acf":{"content":[{"question":"About ZYM's prorated and one month in advance fee","answer":"The following illustration clarifies the use case\r\n\r\n\ud83d\udc49 You sign up for a ZYM Roam Plus Plan ($10.10) in 19 Nov 2024, you shall be charged a prorated amount for the remaining days of Nov from 19 - 30th, plus the full price for the following month's subscription upfront. Total payment is $14.14.\r\n\r\n\ud83d\udc49 Since you've already paid for the Dec subscription upfront, your first invoice on 5 Dec 2024, will show $0.00 due for the period of 1 - 31 Dec 2024.\r\n\r\n"},{"question":"When is my monthly bill invoice generated?","answer":"\ud83d\udc49 We generate your bill invoice on the 1st of each month<\/b>, covering your subscription for that entire month<\/u>. \r\n\r\nUnless specify, you should expect to receive your invoice by the 5th of each month, and the due date<\/u> is on the 10th of the same month. \r\n\r\n"},{"question":"Where can I obtain my past bill invoices?","answer":"There are 2 ways to obtain your invoices<\/b>\r\n\r\nMethod 1<\/u><\/b>\r\nLog in to ZYM Mobile App > Go to My bill, to download your latest 6 months bill invoices. \r\n\r\nMethod 2<\/u><\/b>\r\nYou will receive a copy of your bill invoice at your registered email address by 5th of each month. Please remember to check your spam folder as well.\r\n\r\nUnder rare circumstances, if you are not receiving your bill invoices, do reach out to ZYM to request for a copy. \r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>"},{"question":"How do I login to the ZYM Mobile App?","answer":"This is as easy as pie! In ZYM Mobile app, \r\n\r\n\ud83d\udc49 Login with your registered email\r\n\ud83d\udc49Complete with a the 6-digit OTP (Check out spam inbox if necessary)\r\n\r\nBingo! You are in the ZYM Mobile App.\r\n"},{"question":"I can't recall which email I have registered with ZYM. Help!","answer":"Ooops... You might have forgotten the email you've registered with us. \r\n\r\nGo to ZYM Mobile App Login page > Choose Retrieve email to find out which email you\u2019ve registered with us. "},{"question":"Does ZYM accept American Express (Amex) cards?","answer":"Unfortunately, we do not accept Amex cards. Please use Visa and Mastercard instead for all bill payments. "},{"question":"I am not comfortable saving a credit \/ debit card to pay my monthly bill automatically. Can I pay by cash?","answer":"\ud83d\udc49 If you wish to pay your bill via cash<\/b>\r\nSimply visit any of our reseller outlets<\/u><\/a><\/b> to do so. "},{"question":"Can I make my bill payment with PAYNOW?","answer":"We do not encourage bill payment via PAYNOW as our operation support for this payment option is not ready. However, if you really do need to use this payment option, please follow the steps carefully to ensure your payment is processed smoothly. This helps us accurately track your account and avoid any confusion.\r\n \r\n\ud83d\udc49 Step 1: PAYNOW to handphoneshop - UEN: 200403899K<\/b>\r\nYou MUST<\/b> put your ZYM mobile number under the remark section.\r\n\r\n\ud83d\udc49 Step 2: Provide your payment screenshot<\/b>\r\nContact ZYM Cuscare @ WhatsApp 80900000 and forward us the payment screenshot. \r\n\r\nA friendly reminder<\/u><\/b>\r\nYou must ensure you've completed the 2 steps. Once your payment is verified, it will be reflected in our system within 2 business days. However, please be aware that ZYM cannot be held responsible for any service suspensions or terminations that may occur during the PAYNOW verification period.\r\n\r\nTo avoid any service interruptions, we recommend completing and sharing your payment proof<\/b> immediately after you've paid your bill via PAYNOW."},{"question":"I'm not receiving SMS notification for not paying my bill. Why is that so?","answer":"This is rare, but it happens. \r\n\r\nReach out to ZYM Cuscare, and we'll help you to resolve this issue. \r\n\r\nA friendly reminder<\/u><\/b>\r\nIf we do not receive your bill payment, we will send you several friendly reminders via SMS or email. These reminders will be sent to the first mobile number or email address associated with your account. Please note that ZYM Mobile is not responsible for any service suspension or termination resulting from non-payment, regardless of the cause.\r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>\r\n"},{"question":"What happens if I do not pay my bill?","answer":"(Updated 31 Jul 2024)\r\n\r\nFailure to pay your bill will result in the termination of all mobile services associated with your account. Here's what you can expect if your bill remains unpaid:\r\n\r\n(Key Events)<\/b>\r\n\ud83d\udc49 5th of each month:<\/b> Receive your bill invoice through the ZYM app or via email.\r\n\ud83d\udc49 10th, 13th, 15th, 17th of each month:<\/b> Receive payment reminders via SMS and email.\r\n\r\n(Service Suspension)<\/b>\r\n\ud83d\udc49 19th of each month:<\/b> Your service will be suspended, and you will receive a suspension notice via SMS and email.\r\n\ud83d\udc49 23rd and 25th of each month:<\/b> You will receive additional suspension notices via SMS and email.\r\n\r\n(Service Termination)<\/b>\r\n\ud83d\udc49 28th of each month:<\/b> If payment is still not received by 27th of each month, all mobile services associated with your account will be terminated on the 28th of the month. \r\n\r\nImportant Note:<\/u><\/b> Once your account is terminated, all mobile numbers linked to the account will be lost and cannot be retrieved. ZYM Mobile is not responsible for any service suspension or termination resulting from non-payment, regardless of the cause."},{"question":"How do I remove\/update my payment card n the ZYM app?","answer":"It's simple as pie! Simply:\r\n\r\n\u2705 Go the ZYM Mobile app > My Bill, to remove, add, update to a new card <\/b>\r\n\r\nPlease be aware that we only presently support Mastercard\/Visa Debit, Credit, and Virtual Credit Cards. (Amex is not accepted)"},{"question":"I find that the bill invoice is confusing. Who can explain it?","answer":"If you are unable to interpret how the billing works in your bill invoice, simply reach out to ZYM Customer care for further assistance. \r\n\r\nNeed help?<\/b>\r\nContact ZYM cuscare here<\/u><\/a><\/b>\r\n"},{"question":"It seems that certain charges shouldn't be appearing in my recent bill invoice. What can I do about it?","answer":"For clarification, you can contact ZYM Customer Care. "},{"question":"Do I still have to pay for the full subscription fee after I've ported out my number out of ZYM?","answer":"It all comes down to the exact timing of your port-out.<\/b>\r\n\r\nFor example, \r\n\r\n\ud83d\udc49 Let's say you started the process of porting your number out on 30 Nov, and it was successfully completed on 2 Dec.\r\n\r\n\ud83d\udc49 Because the port out was completed on 2 Dec, you'll still be charged for the subscription fee for full Dec month (Because our billing starts on 1st of each month)\r\n\r\n\ud83d\udc49 You should expect to receive an invoice for the full Dec subscription amount, plus the previous month's pay-per-use services (if any). Your payment due date shall be on 10 Dec.\r\n\r\nOur policy does not allow for refunds of the prorated amount or waivers for the current month if you port out or terminate your service.\r\n\r\nHints<\/u><\/b>\r\nTo avoid being charged for next month's subscription, make sure your number is ported out by the end of current month. We recommend submitting your port-out request to your new provider at least 7-10 days<\/b> from end of current month. \r\n"}]},"yoast_head":"\nBilling & Invoice | ZYM Mobile<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Billing & Invoice | ZYM Mobile\" \/>\n<meta property=\"og:url\" content=\"https:\/\/testdev.zym.sg\/website\/faq\/bills\/\" \/>\n<meta property=\"og:site_name\" content=\"ZYM Mobile\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/zym.sg\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-27T07:56:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/testdev.zym.sg\/website\/wp-content\/uploads\/2022\/07\/billing-ic@3x.png\" \/>\n\t<meta property=\"og:image:width\" content=\"180\" \/>\n\t<meta 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